It looks as if the OnePlus saga has taken a new twist by making the government aware of the issue.
We have seen customers file complaints with the FTC and now to see this change.org petition is really not a good look for the company OnePlus.
What do you think about this recent development?
And do you think the issue is getting better or worse?
Let me know in the comments.
On another note we have purchased a OnePlus device directly through the company….. Why you may ask. 1.) people said because we purchased ours from ebay we havent had the real OnePlus experience.
2.) The device we purchased wasnt directly from oneplus.
Ok fair points on both.
And no the company had NO Idea we purchased the device and we had a family member purchase it so that OnePlus doesnt know who which order it is so they make sure its a good phone. We are getting one luck of the draw like anyone else and will report on the device as soon as it comes in which should be end of this week or beginning of next. Cant say what process the order is in. I dont want to tip our hand to OnePlus.
If the device is good with no issues I will say so. If not… I will also say so.
Then there is no debate. Ill go through RMA is bad and… Will video each process. And the public will see either good or bad. Its that simple.
Twitter its a thing in 2014. While OnePlus continues to try and censor its forum members, they have started to take to twitter and have posted screen shots of PayPal disputes and defective phones.
OnePlus has been answering to other press outlets lately claiming they would never charge for a warranty return, Yet images on twitter today of emails from OnePlus doing exactly that have surfaced.
Also on twitter are more screenshots of PayPal disputes as people are realizing they are not getting help from support and want their money back.
Here are some images from the past day.
Make sure to follow us on twitter @tktechnews as TK will post each image and retweet each image or issue you are having.
Censorship in 2014 is much harder with social media.
Reports are coming in of Hundreds of people filling PayPal disputes against oneplus for the yellow band issue.
And in one case we received a conversation with a customer and PayPal in which PayPal assures the customer they will get a refund because quote “We have placed a hold against these funds”
If PayPal has frozen the funds from OnePlus it could be the end of that company. Its one thing to lose money in a recall etc for bad devices and a whole other issues to have your merchant freeze funds.
We will keep updating this story as more info comes in, But right now its really not looking good for OnePlus.
Have you filed a PayPal dispute? Let us know in the comments below and whether you got your money back.
Update #2 Our attorneys have got back to us and have stated they are unable to verify the email. So for the sake of being fair we will say its fake (for now). That said they still haven’t addressed the issue. And no valid reason was given for banning that member. We will continue to investigate the email. If its tracked back to them we will confirm. If its someone else we will expose them as well.
Update: So David S. Admin/chief censor in charge over at one plus forums has responded to the email issue but not the display…. Coincidence? I think not. Here is where david is wrong and gets a “Virtual TeaBag” David claims this is about adsense money…. Hmm do you see any ads on this site or in my critical OnePlus videos…. (Crickets) (and another virtual teabag) He says I’m doing it for the money and want to talk bad about the phone…… (Crickets) did anyone hear me praise how good the device was. Oh and David S. It is not about the money. Its well known from people in this tech community I’m a retired NHL player and Exec, Following my instagram etc would show I don’t need the money. But hey that was a nice deflection. See you scrambled so fast to deny this email I was sent that I think its even more legit now. The display issue you knew would fix itself but that little email wouldn’t.
Look David S. Why don’t you answer the question and stop pussy footing around it. Fix customers issues and answer their RMA requests.
And if you think I’m just trying to boost the blog LOL nice try I could do that anytime I’m on the radio at Fox Sports but I don’t. I do this because its a passion and in this case I’ve called you out and you’ve been caught red handed as lying to your customers and forum members. You can deny till your blue in the face but hey genius people see through bullshit.
In america there is this comedian name Bill Engval and well. David S and oneplus “here’s your sign”
I have to start this story by stating that our legal team is verifying the email in question. The email and I.p. match that of coming from support, but that disclaimer said here you go.
Yesterday we featured OnePlus in an episode of that’s bullshit on YouTube.
We did so because of the blatant censorship being carried out on their forums.
(Funny point the TBS is still up in their forum) Someone posted our video on their forum and at the time of this posting it hasn’t been removed. That maybe because they want to look like they are not actually censoring people. But this morning before my radio spot and my scouting I get an email from Pedro again saying he’s now been banned?? Are you serious? This is the same person that has pushed hard to get this in the news, and so you see the story on phandroid, phone arena, tech radar and others.
I’ll Say this again the actual phone is awesome I totally love it. It hands down is one of the best I’ve used. That said the company and its support behind it is actually the worst I’ve seen.
To ban a user for bogus claims is not cool, especially when that user is only asking you to follow “your” terms and conditions!
I forwarded a copy of these terms to our attorney last night and shocker….. According to counsel they are violating their own terms and conditions. Asking someone to pay 58 to 88 dollars to send back a phone “your” company made incorrectly is wrong.
There is no benefit of paying $350 for the phone if you end up paying an extra 58 to 88 to fix an issue with it.
On to the email…. We cover that in the video attached.
I really like the phone. Its a hit. But the continued stepping in dogshit by this company will sink them faster than they can blink an eye.
I really want to see OnePlus succeed. That said I also don’t want to see blatant censorship and consumers being screwed.
Let me know what you think and feel free to post your OnePlus story good or bad here. We won’t censor you.
Despite all the Bullshit OnePlus may try to spin on the issue, their displays are having a issue with a yellow band showing on the bottom of these phones. And instead of explaining it and helping their Customers they deny the issue exists.
Now this either comes from them intentionally lying to customers and the press, Or their staff is really that dense and doesn’t understand manufacturing. (And if that’s the case they should be fired)
It really drives me nuts to see this issue and the spin and outright censorship they are doing on the OnePlus Forums, Instead of just fixing the F***ing problem.
So here’s some basic info. The display on the OnePlus One is an IPS display LCD.
When manufactured they should have some time to “cure” that means dry and get set.
With the demand they are literally shipping phones the same day off the line (That’s a NO NO) that causes this very stupid issue of the yellow band.
So how does OnePlus fix it? They have CyanogenMod try to make the display on the whole more yellow….. (Dumb move)
Instead of just telling customers “hey we shipped your device before the display cured do this and this and it will fix it”
They instead lie, backpedal, and feed the internet doctored images and a bullshit line about its a warm display. LMAO, Is it warm cause someone pissed on it?
Come on OnePlus! Now some will say TK you’re just bashing them. Um No Wrong…. I think they have a hit on their hands with this phone. Its a beast, a monster, a M****er F***king problem for the rest of the industry.
That said OnePlus need people that actually know how to handle problems and be honest………. (Crickets)
Seriously, and they need a customer support staff that speaks English if you are going to do business here. I speak Mandarin for those of you that know me and let me tell you Google translate doesn’t cut it….
So on to the actual issue. I’ll post a new edition of the TBS in a future video.
The fix is quite simple. You can use your car (No don’t run it over) or a nail salon.
The quickest fix is the nail salon as explained in the video below.
Stay tuned as I give my full opinion on this issue in an edition of Thats Bullshit going live tomorrow
As a thank you to those that read this site, (especially because I’m not a writer lol) We will be giving away TWO OnePlus One invites.
The rules are pretty simple. 1.) Follow the site here 2.) Follow us on twitter @tktechnews 3.) Subscribe to the YouTube Channel (YouTube.com/waytoofargames)
4.) And last but not least, Post a comment here on the site or follow us on Instagram (tktechnews).
If you meet all four requirements we will be pulling two winners by July 20th 2014.
Its that simple and only a few days away.
Stay tuned for our full review of the OnePlus One and my thoughts on the company coming soon.